DISABLED TRAVELLERS

TGV Lyria

From both French and Swiss stations, and on board TGV Lyria, there are special areas for disabled persons or persons with reduced mobility, as well as dedicated fares.

Available services

In the stations and on board TGV Lyria, a pictogram indicates the facilities offered to people with reduced mobility. On board TGV Lyria, in carriages 1 or 11, one seat in 1st class is specially reserved for wheelchair users. If this space is not available and the person has the capacity to transfer to a passenger seat, a normal seat can be reserved. The chair must be folded and stowed to comply with safety regulations and not interfere with travel. The toilets are also adapted and accessible to people with disabilities. A chair called “transfer chair” is available on board TGV Lyria. It allows you to move around to go to the toilets if they are not accessible independently. To use this chair, simply make a request to the ticket inspector.

Special prices

People with reduced mobility travelling in wheelchairs benefit from the single disabled fare of €38 on all international TGV Lyria services and will automatically be placed in BUSINESS 1ERE and their companions will benefit from the same fare.

For any other situation of disability (physical, mental, intellectual, sensory, permanent, temporary disability, whose interaction with various obstacles may prevent its full and effective use of transport on an equal basis with other passengers), only the accompanying person will benefit from a specific fare: 38€ in STANDARD 1ERE and 12€ in STANDARD.

To benefit from this fare, the disabled traveller must present proof (disability card, medical certificate, disability card with blindness or green star) mentioning the need to be accompanied.

If two disabled persons travel together, it is excluded that each of them can correlatively have the status of companion of the other disabled person.

Companion dogs for the blind travel free of charge and without a ticket with TGV Lyria.

Support services

JOURNEY FROM A FRENCH RAILWAY STATION

The Accès Plus Service makes it easier to travel and get around in SNCF stations and on board TGV Lyria.

By providing a free service of welcome and accompaniment to the train without interruption, from a meeting point in the departure station to the exit of the arrival station, everything is done to guarantee, whatever the disability, a successful journey.

To book the appropriate welcome and accompaniment service for the passenger and the luggage he or she is carrying, no later than 48 hours before the journey, contact the SNCF’s Accès Plus Service Centre.

To help prepare the trip and obtain information, various means are available:

JOURNEY FROM A SWISS RAILWAY STATION

It is advisable to notify SBB Call Center Handicap at the latest three working days before departure. In addition to the usual information, SBB Call Center Handicap will need to know the seat number and car number (indicated on the booking).

To make the best possible travel arrangements and to obtain the necessary aids, contact the Call Center Handicap, every day from 6 a.m. to 10 p.m., on +41 (0) 800 007 102 (toll-free number in Switzerland), or :

  • Phone : +41 (0)51 225 78 44
  • Fax : +41 (0) 51 225 70 90
  • E-mail : mobil@sbb.ch